Tag Archives: work

Decameron

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Influenza is a wildfire that is blazing through this state and my office. Many of my coworkers are out sick and at first what I thought was just the standard Influenza might be a few other things. WMU, through the health center and ultimately through the CDC pushed the 2012 Influenza vaccine shot which we later popularly discovered didn’t apparently take into account the strain that is blazing through Michigan and our office. I have talked to a few people who characterized this new flu as “Flu Type A”and I don’t know where they got that moniker from. I also heard that another virus, the Norovirus was blazing across the US, sourced from Sydney Australia. Are these tag-team illnesses or are we mistaking the Norovirus for the Influenza? For me it’s just idle speculation as the practical upshot is, I’m slowly being surrounded by sick people and eventually my resistance will falter, something will happen – either a surface I thoughtlessly touch or some aerosolized agent that I somehow come into contact with.

This has got me thinking about all the popular culture illnesses. Nothing as awe-inspiring as Captain Trips from Stephen King’s stories, but even movies like Hot Zone all lend themselves certain weight to the idea of control, quarantine, and the eventual lapse in vigilance. I haven’t gotten sick (knock on wood) and for that I’m very thankful, but something is knocking on the door and I don’t know if I’m doing enough to protect myself. Much of what I do is probably just a placebo, taking extra doses of Vitamin C, a dose of Vitamin D-3 (which I need anyways, and it probably doesn’t do anything else) drinking lots of hot tea (hot water can’t hurt) and regular drinks at night. Nothing comically appropriate like getting piss drunk every night, but a wee something regularly, wine, liquor, cider, beer. Does it help? It’s not hurting, so why not?

Beyond the things I eat and drink, vigilance visits me in what I do at work and at home. I often times worry that I’m starting to develop a germ-phobia laced with a touch of obsessive compulsive disorder. I know at least somewhat clinically that this activity of washing my hands before I eat (and sometimes afterwards) is only really a mental illness if I am paralyzed because I cannot proceed without cleaning my hands or it somehow impacts my quality of life. There is a small part of me that is concerned that all this handwashing, in hot water, for twenty seconds using rather aggressive soaps is just hastening my seasonal skin issues on my hands. The colder the weather, the drier the climate the more dry and cracked and bloody my hands get. My hands and my legs bear the worst of it, but my legs get a respite as I have them covered up almost all the time, where my hands don’t and pay the price. All this handwashing is just pushing them even harder. At what point will I have that breakpoint of diminishing returns? When will washing my hands mean nothing if I’m bleeding from the cracks from the angry skin on the back of my hands? What to do to cope? I’ve decided that Dove Soap’s line that caters to men, with their moisturizer as part of the soap may be my best effort. I’ve also got a pump bottle of moisturizing sanitizer however as I discovered tonight, sanitizer doesn’t touch Norovirus. Not that I’m really convinced that Norovirus is chewing through the office, but if it isn’t, then it’s on the heels of Influenza Type A.

This very story has played out before. It plays out whenever there are communicable outbreaks and the natural question pops up – at what point does it make more sense to just not go to work and expose yourself? At what point do you stop leaving the house? I laughingly call it the Decameron moment as the people in that book, in order to pass the time recount stories to each other and remain away from the city to avoid the plague. I can’t deny the pleasure of reading the Decameron back when I was in college and if it weren’t for the two other books that I’m currently hip-deep in reading, I would take it right up as it’s applicability in this particular situation is undeniable.

So tomorrow I’m going to have to come up with ways to protect myself at work. Bringing my own soap maybe to start would be okay, paper towels are still the best way to dry my hands as we don’t have any hot-air blowers at work. As for surfaces, it’s going to have to be Lysol and Isopropyl Alcohol as I can’t risk using Clorox on the surfaces at work. I know that Lysol and Alcohol will not likely damage the things at work, but I’m pretty sure that Clorox, even diluted would likely have unintended consequences. I will have to have faith that what I have, plus my nearly OCD handwashing and keeping my distance from people is enough. I have been dallying with the notion of pushing SupportPress down my clients figurative throats and only rendering help over Apple Remote Desktop in order to zero out the touching-of-surfaces vector of possible sickness. I haven’t gotten there yet, but it is something I am considering. I sometimes wonder if anyone has done a pathology survey in regards to electronic forms of communication and that impact on disease spread? What happens if we all switch to video links, phones, and email and shun contact with each other even more than we already have? In a lot of ways, each office could be it’s own Decameron, with people holed up, trying to avoid getting sick and passing the time.

I feel excellent. There is nothing wrong now, but it’s coming. The worst part is not knowing, or rather suspecting that something you can’t see is lying in wait for you and at the very best could make you miserable and at the very worst, kill you outright. Another bit of consideration is what the break-off point is for workplaces all around when a majority of staff is actually sick. At what point is going to work and accomplishing nothing cost more than just staying at home, claiming that you are sick when really, you’re just holed up waiting for the illness to burn past you?

The Forum Comic Crashed and Burned

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I’ve set up Google Analytics on many of my websites, including my work SP site, along with my new WordPress.org site and my tumblr accounts. I’ve only been collecting information for a little while on the tumblr accounts but it’s really clear to me just how generally widespread some of that traffic is. People from all over the world, including Turkey and Bosnia. I’m really looking forward to writing more in my journal and branching out when it comes to subject matters.

When I’m on vacation I have lots of free time and so I start coming up with ideas for blogging. The biggest challenge I have is balancing these moments where I have lots of free time and can blog prodigiously versus those times when I am so busy I can’t possibly blog. It’s either feast or famine. There are times when I wish services like Plinky had some sort of tracking ability. I hate the idea of having to keep a list of what Plinky prompts I’ve taken up as blog assignments and which ones I haven’t and the site doesn’t seem to have that as a capacity. Is there anyone out there who would like me to write about specific items maybe? I just blog about what occurs to me or things that are remarkable in my Pocket queue.

I’ve been kicking around several ideas including more work-related blog posts, especially when it comes to getting things accomplished, using our ticket system, and running a help desk in general. I think that will take more planning because I have to tread carefully. Work tends to get rather picky about what I write and share, and there has been heavy drama time in the past and I’d rather not have to deal with that malarkey again if I can help it.

I also have to remind myself now that my blog is all paid and all bottomless. I can share pictures and even video all by myself without having to deal with YouTube or any of that “passing under the eyes of a censor” kind of thing. Then again, I don’t think that recording video would be the best thing – but maybe so – I’ll really have to come up with things worth talking about if I’m going to do that. Unless I open up to Q&A and swing the doors wide open for anonymous Q&A.

So many ideas… thankfully I have a lot of time to plan and put these things in operation, or not. 🙂

Can you hear me now?

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When infrastructure fails, it takes an absurd amount of legwork to compensate. This is my story of this absurd compensation. I’m writing this now because I might as well, it’s not like I have anything I can actually do without this particular infrastructure.

My work computer used to be on the internet, now, not so much. No sites are really accessible so now I have to find another way onto the network, as my employer can’t manage. Although to their credit, they are trying to fix it, but this problem has plagued us for months if not years, so I’m not holding out much hope.

So, Ethernet is a complete loss. What else can we use? I have an unused 4G Verizon Pantech USB card here, so I plugged it in. Turns out I need VZAccess Manager to make it work properly. Still can’t access the network however! What is a geek to do? I set up my iPhone for Personal Hotspot and connect that way. It’s slower but I’m actually on the network now downloading VZAccess Manager from Verizon.

Then once that’s downloaded I’ll close my Personal Hotspot connection, install the software, then get the 4G modem up and running. A part of me laughs bitterly that I have to go to these lengths just for the basics of my job, but that’s the nature of this place. I’m not going to cast any aspersions on Western, I’m done with that. You only complain when there is some glimmer of hope that things may get better.

So that got me thinking, if we’re all having these problems and there are 42 of us, and these 4G cards cost 42 dollars a month, that’s $1,764.00 dollars a month for internet services that are more reliable than the local network at this University. So, do we pay a hefty monthly fee to Verizon to replace our network? Of course not! We’ll continue to struggle and make do with the network we have here, as useful or not as it is.

I just find it hilarious how far I have to go to access the network. I would laugh if I wasn’t crying so hard. Oh well.

Can you hear me now?

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It all comes down to trusting the infrastructure. When you can’t trust the infrastructure anymore then it feels as though you are standing in an hourglass and the sand is running out beneath your feet.

This is how I felt after embarrassing myself towards a vendor by the name of eSpatial. I was asked by a coworker to investigate this vendor for geolocating alumni at work. I started their 14 day free trial and uploaded some data, nothing I thought that was too onerous, 250,000 US Postal Addresses. After some back and forth I learned that the trial account only can accept 10,000 addresses, but nowhere was that stated in the trial offer, that there was a limit. On January 12th I sent a link to an eSpatial rep so that they could create a demo account for me and show me what their company could do.

I waited until January 20th and then I wrote an email. I told them that I didn’t like being left in the dark for eight days when it should take them at most an afternoon to load my data and show me what their software could do. Then I got back an email telling me that they tried to email me and tried to call me to no avail. This is when I discovered that the infrastructure at work really isn’t working out for me. Apparently the messages just didn’t arrive. I checked all throughout “Webmail Plus” to no avail and I even checked the “PureMessage” spam system and the messages weren’t in there either. It’s as if the email wasn’t even delivered. Then the fellow from eSpatial told me that he tried to call me and the call never got through. I suspect that my setting my work phone to failover to my cell phone may be to blame on that one. I would put money behind the notion that international incoming calls will not be forwarded by the switches at Western to another line, instead they will simply be dropped. I have my phone set up that way because I absolutely detest voicemail and so I want incoming calls that are inbound to WMU to ring there first and then move on and ring my iPhone. There is a solution for that bit as well, and it involves turning my back on my work phone as well.

So how do I correct this? I can’t trust my work email any longer – I’m losing messages and making a fool of myself. I can’t live with doubt that the infrastructure works, and get anything done, so I have to compensate. The best way to compensate is to leave WMU behind when it comes to this infrastructure. My work phone number is now meaningless. My work email account is now meaningless. So everyone should strike those from their records and use a different number from now on, because I cannot trust that the infrastructure provided by my employer works properly.

I have to turn to Google at this point to provide the infrastructure that I need to do my work properly. Ironic if anyone has known me over the past few years that I’m turning to Google for infrastructure, after all, it was my crazy-eyed ranting that implored my workplace to use Google for their infrastructure but fell on deaf ears. So I’ll do it myself. The accounts and phone numbers will still be technically valid and reachable, but I’d rather people not use them. Instead, please use these instead:

Phone: 269-216-4597

Email: andymchugh75@gmail.com

If you have my personal gmail account, feel free to use that, as I trust gmail.com with my email, but no others.

I hate doubt and I will not accept it in my life.

Inbox Zero

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Ever since my institution migrated to Web Mail Plus (I like to call it wimp for short) I’ve made it a workplace priority to never have anything stored on it that I can’t store someplace else. From the beginning, with our institutional migration to this new system I’ve been critical of it. I have no faith in either the dependability or privacy of the new system. The old system I did have a measure of faith in because my email was stored on my server in my machine room, not 10 feet from where I sit now. Now my professional email lives in Ann Arbor Michigan, in a place I have never seen and managed by people I have never met. There is a batch of paperwork that has been signed which should give me a sense of security, but again, it was one batch of strangers signing documents with another batch of strangers and a very nebulous promise that nothing upsetting would occur from this transition. As it is, I have developed a series of reflexes based on my zero-trust model that I use with strangers, especially institutional strangers. My livelihood is far too valuable to trust to the likes of my coworkers and peers. It’s nothing against them, but it’s a mix of wariness and “If you want it done right, do it yourself” mentality that so far has kept me happy and things working well in my life.

These reflexes regularly lead me to a state of geek nirvana, something called Inbox Zero. It’s a state where your inbox is totally clean, utterly empty. Nothing is malingering, loitering, and filling your mind with a fog of worry that if there are items there, you are somehow missing something or you haven’t completed something. Mostly it’s the sense that if there is something in there, I haven’t attended to it properly and that sits on my mind. It’s a kind of annoying background noise that lowers my happiness and sense of order, a fog of doubt. While this fog of doubt doesn’t really upset me or negatively impact my life, it contributes to my general sense of irritation and it’s one of those little passengers that contribute to stress breakdowns and spiraling vortexes of rage that I sometimes get trapped in. By eliminating this fog from my environment, it’s one less little niggling thing to wear me down.

My professional email gets only a few broad categories of information sent to it, that I have to attend to:

  • DBA Tasks – Highly structured task requests that usually include attached data. These almost always have a due date and a list of people to report to when the task is complete.
  • Help Desk/Office – More nebulous, mostly people asking for things or issuing trouble-tickets over email. In our office there is no single way to issue a trouble-ticket, people can walk up and verbally deliver one, they can email it in, leave voicemail, or try to ambush us as we walk through the office doing other tasks.
  • Organizational Chatter – Even more nebulous and needless are the myriad messages regarding the activities of the Trustees, Campus News, and little reminders sent out for events and/or meetings. I don’t claim they are worthless, but they are a kind of ‘hair that clogs the pipes’.
  • Vendor Spam – Generalized and unfocused bullshit from vendors we have or have had relationships with. Mostly this stuff is meaningless dreck related to things we will never need or find useful or even care about. These usually include anything sent from Dell, or HP, or the “Who’s Who” people.
  • Miscellaneous Bullshit – Very regularly I get meaningless messages from utter strangers with no content or worthless content. These are akin to email mosquitoes. They serve no real purpose, but there isn’t a reliable way to force them all into extinction. The best you can do is just swat them when they arrive.

So my strategies for handling these messages are as so:

  • If a message is worthy and important and has some sense of a due-date I forward it to my Toodledo account, which creates a task of the email with the body of the message as the meat of the task and the subject as the task title. This pushes the tasks that should originally go to toodledo in that direction. One of the side-effects of our transition was a massive retardation when it came to workflow. Our old system was great and nobody understood how to use it. The new system just doesn’t have the wits and the fact that nobody gets it is rendered meaningless from its absence.
  • If a message contains some hard nugget that I want to always retain I copy the relevant bits into an Evernote Note.
  • Everything else is bullshit. I have trained my Mac Mail.app using its Bayesian filters to separate utter bullshit from possible bullshit, so I just dump whatever mail puts in Junk right out and then toss the rest out after giving it a cursory glance.
  • If there is an item that isn’t task based, but does have a date – such as a meeting or some sort of event, I hover my mouse over the date parts and my Mail.app detects this and offers me a choice to create a new iCal Calendar Entry for that event. Talk about handy.

At the end of the day at best, or the end of the week at worst I should always be able to return to Inbox Zero. There is no reason to store items in the wimp, everything else can be sorted either into Evernote or Toodledo or the files taken out and placed in Dropbox with appropriate Finder comments attached. That all being said, I do store some things in my wimp account, mostly things that I probably should keep for documentations sake, especially if a coworker is going to wear their ass for a hat sometime in the future, it’s good to be at least a little prepared for those sorts of things. I principally store promises and protestations that something won’t ever happen again in my wimp account, and when they screw up, at least it’s handy there. Wimp glories in a 10GB quota. I use only a human-hairs worth of that quota and I have no desire to ever really make use of wimp beyond that. It’s a necessary evil, a funnel, not a bucket. I’m sure organizationally that bucks the conventions, as they wish it to be both a funnel and a bucket, but I have more faith in other buckets than what is in wimp itself.