This video, adapted from a character on Cartoon Network’s Harvey Birdman animated series. Asks the most fundamental question that exists and is at the center of my issues with workplace communications.
“Did you get that thing, that thing, THAT THING, … that… I sent ya?”
It happens a lot, I do it, and a lot of other people do it too and it’s so annoying, irritating, and upsetting. You send a message to someone else and if it’s email, it can be like it flew into a black hole. You don’t know if they got it, if they read it, if they don’t care. Did they file it? Did they laugh when they got it? Dunno. When will whatever it is get attention? Dunno.
It’s the not knowing that irks me. We used to use GroupWise which made this particular issue somewhat of a non-event because it would record the fate of the message and you could get read receipts automatically sent back to you. Generally, this isn’t a problem either with SupportPress as we get emailed when a ticket comes in and the system enforces a receipt structure whenever we get tickets and manipulate them. It’s just, well, everything else. And it’s not something you want to include with every email because it should be a matter of common courtesy to acknowledge that you got a message and that you are working on it, or whatever is really going on with it.
Then again, my experience is that much like verbal arguments, nobody is really listening. In email, nobody is really reading. Time and time again I notice people who only pick out keywords from a cursory scan of what I send and reply to the things they feel they want to reply with, ignoring the actual message itself.
When asked, “What is the biggest stumbling block for you professionally?” The answer can be only this: Basic human communication and the lack of it. How can anyone get anything accomplished if we aren’t listening or reading or even paying attention to each other? Thank god for cognitive dissonance. It’s an absurd life if it is this way and obviously it isn’t because things get done, somehow, so it can’t be that bad, not really. But I think it is bad and I fear that it’s just getting worse.
If you get an email, maybe it’s a good idea to form a new habit and immediately reply telling the other party that you got it. At least when everyone knows, it’s one less little chunk of mystery floating out there.