Infrastructure

Limited Options

Today the city of Kalamazoo will be turning off the water to a series of properties that includes my workplace. The general statement is that the water will be off from 9am to 4pm today, although of course, they will endeavor to not let it be off for any longer than it really has to be.

This event got me thinking about the topic of infrastructure. How much of the first world lifestyle is possible because of things none of us see or notice until they are gone. It’s a curse of ubiquity and constancy, everywhere you go there is running water, there has rarely ever been situations where running water was not available, so then, what happens when it’s gone? There are so many pieces to modern living that we all take for granted and in doing so we have become functionally dependent on these things. This is a savage dependency, without running water, electricity, fuel, and information services how can the average of us cope? That’s both fascinating and terrifying. To see how average folk would respond to the sudden loss of first-world fundamental services, to the failure of first-world infrastructure is a possibility to see how we can cope and the terror that will descend upon us when we find we cannot cope.

Politics touches on so much of our lives, and even here in terms of infrastructure it lumbers along. How much time and energy have we invested in our roads, in our electrical systems, our fuel delivery systems and our water systems? We used to before we spent all our money on wars, but now? Ever since the I-35W Bridge failed the nation turned at least one wary eye to the conditions of our infrastructure. How much of it is rotting away, needs maintenance, needs money. How can we function without it? Can we?

The government, through their primary readiness website ready.gov has resources a-plenty, but really, how many of us are ready for any of it? At work we have fire drills and tornado-readiness drills, but what about other sorts of disasters? What about infrastructure failure drills? What do we do when we have to span a day at work without some fundamental service, such as electricity, information services, fuel, or water? That’s what has captured my attention currently.

Getting back to the topic of infrastructure, if there is failure, do the systems we have have enough robust redundancy to cope with failure and can we quickly recover function from the gaping maw of failure if it should strike? It’s clear and present, when it comes to water supply that we may be running too close to just-in-time delivery for comforts sake? What about having a large container of potable water in a gravity-fed system just in case we need it? There rarely is such a thing because the system has rarely failed and we don’t feel the need for the extra design or cost. Just because something has rarely failed does not necessarily mean it is proofed against failure.

So when will the water go out? Nobody knows. Maybe at 9, but it’s still running so I doubt that. What is our plan to cope with this loss of one part of the infrastructure? We don’t have one. We don’t need one, or do we? Nobody is really clear and instead of asking, we’re just sitting around warily looking at the sinks and wondering if it will work, and if it doesn’t, where are we going to go when we need to use the bathrooms? Good questions, all.

Can you hear me now?

It all comes down to trusting the infrastructure. When you can’t trust the infrastructure anymore then it feels as though you are standing in an hourglass and the sand is running out beneath your feet.

This is how I felt after embarrassing myself towards a vendor by the name of eSpatial. I was asked by a coworker to investigate this vendor for geolocating alumni at work. I started their 14 day free trial and uploaded some data, nothing I thought that was too onerous, 250,000 US Postal Addresses. After some back and forth I learned that the trial account only can accept 10,000 addresses, but nowhere was that stated in the trial offer, that there was a limit. On January 12th I sent a link to an eSpatial rep so that they could create a demo account for me and show me what their company could do.

I waited until January 20th and then I wrote an email. I told them that I didn’t like being left in the dark for eight days when it should take them at most an afternoon to load my data and show me what their software could do. Then I got back an email telling me that they tried to email me and tried to call me to no avail. This is when I discovered that the infrastructure at work really isn’t working out for me. Apparently the messages just didn’t arrive. I checked all throughout “Webmail Plus” to no avail and I even checked the “PureMessage” spam system and the messages weren’t in there either. It’s as if the email wasn’t even delivered. Then the fellow from eSpatial told me that he tried to call me and the call never got through. I suspect that my setting my work phone to failover to my cell phone may be to blame on that one. I would put money behind the notion that international incoming calls will not be forwarded by the switches at Western to another line, instead they will simply be dropped. I have my phone set up that way because I absolutely detest voicemail and so I want incoming calls that are inbound to WMU to ring there first and then move on and ring my iPhone. There is a solution for that bit as well, and it involves turning my back on my work phone as well.

So how do I correct this? I can’t trust my work email any longer – I’m losing messages and making a fool of myself. I can’t live with doubt that the infrastructure works, and get anything done, so I have to compensate. The best way to compensate is to leave WMU behind when it comes to this infrastructure. My work phone number is now meaningless. My work email account is now meaningless. So everyone should strike those from their records and use a different number from now on, because I cannot trust that the infrastructure provided by my employer works properly.

I have to turn to Google at this point to provide the infrastructure that I need to do my work properly. Ironic if anyone has known me over the past few years that I’m turning to Google for infrastructure, after all, it was my crazy-eyed ranting that implored my workplace to use Google for their infrastructure but fell on deaf ears. So I’ll do it myself. The accounts and phone numbers will still be technically valid and reachable, but I’d rather people not use them. Instead, please use these instead:

Phone: 269-216-4597

Email: andymchugh75@gmail.com

If you have my personal gmail account, feel free to use that, as I trust gmail.com with my email, but no others.

I hate doubt and I will not accept it in my life.