Kicking The Can

Sprint is utterly adorable. So far there have been two notable problems we’ve had, the first was trying to get a new line established for a new staff member in the office. They gave us a number with the exchange 363, which fails local dialing because the other POTS companies don’t understand that 363 is in the 269 area code. Sprint’s solution wasn’t “We’ll fix it” but “You should call the other POTS companies and request it be fixed.” Oh, really now? The second problem we had been crappy service in Kalamazoo Township. Instead of owning the problem, they simply just gave me the 1-800 number to essentially DIY. If I had 3 lines and ran a dumpy mom-n-pop shop out of Climax Michigan I’d be fine with it, but I’ve got damn near 25 lines and I spend two grand a month – I would appreciate some TLC god damn it. So here is an email I wrote to Sprint…

Thanks for the information.

This is the second time that Sprint has kicked the can as it were, the first time was Sprint’s determination that their customers were the proper party to resolve local carrier exchange switching errors and now with poor signal quality, as well. On some level I could be upset that Sprint has refused to take ownership of problems related to their network and problems brought to them by their customers but I am really not that invested in haranguing either of you about this. The first time is a mistake, the second time is by design. I have made a personal resolution to reduce the amount of stress and trim my rage for my own personal health and wellbeing. We are learning quickly that Sprint isn’t really invested in the whole ‘taking ownership of problems’ practice and because of these failures we are awaiting the announcement of an Apple iPhone 4-CDMA class device to be brought to Verizon and when that device is announced and manufactured I am going to recommend that we take our business to Verizon.  I don’t expect any better customer support from Verizon, but at least I won’t be filled with fantasies of skeet-shooting my mobile device any longer and feeling little blossoms of cluster headaches whenever I reset my device and get mocked by “SprintSpeed”.

As for the twin problems, the first one being the 363 local exchange switching error, we’ve avoided that by swapping numbers with a line number we already had possession of in the 599 exchange, solving that problem by sheer abandonment. As for the second problem, conditions may have improved for my user who was having problems, and if they come up again I will not bother either of you but take the issue to BWTS directly.

Thanks

So all we have to do now is wait. Wait for Verizon and Apple to ink those contracts, make sure Qualcomm has enough Viagra to go the distance, and hope that Foxconn doesn’t endure anymore “It’s Raining Men (and Women)” 🙂

Shuffle thy mortal coil

Everything is done, for the Apple Digital Lifestyle project for our soon-to-retire management person. Getting to this point was a challenge only in terms of getting the data off of the old computer. The old machine was a Dell Dimension desktop loaded with Windows XP. I got the machine running and everything was fine, as far as Windows XP can be fine and I inserted my Knoppix DVD into the disk drive and rebooted. Then began the hurdles, the system was configured to boot first to the HD, not to the DVD, so I changed that and rebooted, the disk wouldn’t read and the system booted to the HD anyways, up comes Windows XP. Turns out, this computer is so old that it doesn’t have DVD, just a plain CD-ROM drive that I errantly mistook for a DVD drive. So I swapped out the Knoppix DVD and traded it for a Knoppix CD, rebooted and finally was up and running in Knoppix. I mounted the volume where the user files lived and used the tar utility to copy them over the network to my iMac on my desk. Once that was done I switched Knoppix out for DBAN, a popular hard drive erasing utility and booted into that, set it to chew away using DoD short wipe and proceeded to unpack the tar file I had copied over. I had unpacked the users data, trimmed out the meaningless Windows junk and ended up with about 800MB of user data in the end, mostly music and pictures and a few documents peppered in. I made a new ‘tar’ file and then copied that over to the new iMac using my handy-dandy USB file transmission cable. I had utterly blanked on the fact that both my iMac and the new iMac had fancy FireWire 800 capability, and only now that I reflect upon it do I feel rather silly in forgetting FireWire.

Once the data was over, I moved all the documents where they needed to be and then I thought about how I would manage the music and pictures. First was the pictures, I opened iPhoto ’09 (which came with the iMac!) and clicked on File, Import, pointed it to the directory that held the mishmash of user data and in about 45 seconds (I couldn’t help but time it) all the user pictures were now in iPhoto. I did the same thing with iTunes for the music and that took a whole 30 seconds. I then threw all the rescued remains in the trash (because they were now in iPhoto and iTunes) and then rescued bookmarks, that took a whole 10 seconds and into Safari it went. Cleaned everything up, installed the ‘Free’ HP All-in-one, and that took 2 minutes to unpack and 30 seconds to set up, I had a test print a minute later. Packed it all up, walked it to the manager’s office and he’s all set to enjoy.

What will he enjoy? His big thing is email and using iChat Video Chat. That’s the biggest selling point I think for this entire adventure. He can see his daughter and her budding family, full audio/video Mac goodness for as long as he likes to do so. I suggested that he could even set up a link in the morning and have a virtual “magic mirror” run all day long so they could spend time close to their loved ones without the expense or trouble of traveling.

After this entire adventure it struck me that I effectively ran an entire micro-sized Apple Store from inside my head. I had a Genius Bar (my office), I was the Genius (don’t have a fancy apple shirt, tho) and I got the user interested, sold, migrated, and trained – just like in an Apple Store. If Apple ever were to establish a store in Kalamazoo I would definitely moonlight there, without a doubt. The last time I did enter an Apple Store was with my Father in Syracuse a few months ago, the salespeople approached and I was busy pointing out a 21″ iMac to my Dad and as the sales guy approached he heard me actually running through his script. He chuckled and smiled and stood behind me. That’s why Apple succeeds, because they impress people like me and we become evangelists. Walking around, free Apple advertising and when someone comes up and asks, we show them all the wonderful fun they could have and then they go and buy into the dream as well, the cycle continues.

Blackberry vs. iPhone vs. DROID

This is a bit of advice I wrote regarding Blackberry vs. iPhone vs. DROID…

Thanks for letting me know about what is covered during those meetings. I’d like to share with you some of the reasons why we are using Blackberry devices and not the others, yet.

WMU Development and Alumni Relations uses Blackberry devices because at the time (2007) they were the most relevant and best-featured devices at the time. Blackberry is carrier agnostic, they’ll run on anything, and the two competing systems are CDMA (Sprint and Verizon) and GSM (AT&T and T-Mobile). Blackberry also was a superior choice for corporate users because of the seamless security not only behind the scenes, where the network is edge-to-edge encrypted with AES-256, the US Federal Government standard, but also in-front of the scene. By using BES we have the capacity to manage devices over radio, so if a Blackberry is lost, we do not have to worry about sensitive information leaking out, we simply instruct the Blackberry to commit suicide, then order a new device. This really drove a lot of the Blackberry adoption, at least in the technical circles where these properties are worth quite a lot. Blackberry continues to be a ‘best-case’ device because of all the sticky technical bits that make them quite a pleasure to support. There are tradeoffs, as the devices are all business and no pleasure, they don’t have touchscreens, a panoply of apps, and they aren’t exceptionally fast with data. The competing devices, which would be iPhone and Droid are arguably the flipside of what the Blackberry is, it’s all pleasure, but very spartan when compared to Blackberry in the context of business use.

Between iPhone and Droid there is more detail that would benefit you to know. While the Apple iPhone is a tremendously attractive device (especially for someone like me) the device is locked into an arguably stunted network, AT&T. Here in Kalamazoo AT&T has been inexplicably retarded when it comes to fleshing out their 3G network capacity. A 3G network is essentially a “Fast Radio Network” which makes any device that uses it work faster than ‘2G’ or ‘Old and Slow Radio Network’. This lack of competent service in comparison to Sprint and Verizon’s 3G networks that already exist here is the principal reason why iPhones have yet to earn the mark of distinction from my office and why I have been silent about any future move off of the Blackberry infrastructure. I can argue that switching from Blackberry to iPhone at this juncture would be a stupid move, since 90% of users would do business in Kalamazoo county, ignoring Sprint and Blackberry’s 3G network for AT&T’s EDGE (their 2G network) would be akin to replacing the engine in a Camaro with a lawnmowers’. As for Droid, I cannot recommend that mobile device operating system because it has yet to establish a stable canon. Google has been working feverishly developing and extending this platform and Droid suffers for it. If we were to buy-in to Droid now, 6 months down the pike we’d be stuck with 25 devices that may or may not have an upgrade path to wherever Google takes Droid next.

What does the future hold? Blackberry and Sprint are the ‘Devil We Know’. We’re used to the rough patches and we have a well-beaten path and a contract that works for our needs. What conditions would need to happen for me to change my official recommendations? Any switch to iPhone would require AT&T to demonstrate a willingness to flesh out their 3G network in Kalamazoo county. AT&T did consume Centennial Wireless recently, so this may be coming sooner rather than later. Alternatively, if Apple reworks the iPhone to use the CDMA network, it would be useful on the Verizon network and iPhone + Verizon would make me switch us all over in the blink of an eye. So far, the legal rumblings from Apple state that there is a lovers-knot forged between AT&T and Apple in relation to the iPad. Apple needed a data provider, AT&T offered their network for the new iPad device, but the rumor states that the ‘sweetheart deal’ would only be possible if Apple kept the AT&T-only stricture on iPhone, at least until 2011. Verizon is very hungry for the iPhone, but Apple won’t budge, and everyone agrees it’s because AT&T has their hooks in Apple quite deeply. Droid, on the other hand, needs time to mature. The platform is still very young and prone to wild upset and I can’t justify us spending valuable University funds on something so prone to ‘platform-quakes’. Droid would be a valid option by 2015.

If there are any points you’d like clarification on please do not hesitate to ask.

Apple iPad

Scott and I got in line early Saturday morning at Best Buy in Kalamazoo to be the first to get the new Apple iPad. I bought the 16GB model, Scott bought the 32GB model. We waited from 3:30am to 10:30am, for the line to queue up, and for the shop to open. There were about 30 of us when the doors finally opened and nobody was sure how many iPads Best Buy got in their shipment. The common consensus was a box of 16, 1 for display, 15 for sale. At 10am the manager at Best Buy came out with a pile of differently colored papers and asked everyone in line which model they would like. The pile of paper was more than 15, it looked like a significant pile of paper. Apple shipped our Best Buy a box of 50! Both Scott and I bought our iPads and we also bought the case-enclosure for the devices to protect them.

We rushed home, I unboxed my iPad and was surprised at how simple and uncomplicated the container was. The iPad was sitting atop a charging cable and it’s little mini power ‘bricklet’ and that was it. The documentation was just a pamphlet with advisories for not exposing it to water, so on and so forth. I pressed the button and my iPad displayed a simple graphic, iTunes icon with an arrow coming from the 30-pin connector – simple message: Connect me to iTunes. I went upstairs, plugged it in and in maybe 2 minutes had the device registered, all I needed was my Apple Store ID and Password. The device came fully charged, no need to let it sleep and charge to 100%, that was a very nice touch.

I couldn’t resist playing with it. Of course I blunder forward without reading any manuals or ‘looking stuff up online’, I have a general idea of how the device was supposed to work, the general logical progression that one would expect. I was bolstered by my experiences with my First Generation iPod Touch and Scott’s iPhone 3G. Getting started with the iPad was an absolute pleasure. I had two major things that I needed to try, the first was to see if I could display comic book pages on the device because for me that is the iPad’s Killer App. The second was to check out iBooks and see if Apple honored their rumored commitment to Project Gutenberg. I quickly downloaded the Marvel App, the iBooks app, and ComicPad, which was a free app for reading comic book files.

The device itself is a masterwork in design. Everything is where it is and makes sense. The system interface and responsiveness is exactly what I imagined it to be. The ‘Pro’ column is rich and varied and this device is definitely worth the $499.00 pricetag. The ‘Cons’ were few and far between and were mostly due to me not reading the manuals and blundering along. I will state it clearly and upfront that this device is EXACTLY what I imagined and it has performed PERFECTLY. When I complain, it has nothing at all to do with the hardware of my iPad or the iPhone OS 3.2 Operating System, they are excellent.

Here are my issues:

  • iBooks, finding Project Gutenberg files was annoying. I had to SEARCH for ‘project gutenberg’ in order to find the library. PG needs to be featured more prominently in the iBooks store, Apple.
  • ComicPad, This is a version 1.0 App so I give it a pass about this gripe, but adding files was a pain (totally impossible for John Doe Averageuser) and of the files I added, some were CBR, but really CBZ. Even renaming the file extensions only partially worked and adding comic book files was an adventure in hunt-and-peck and did-it-take.
  • Photos, once I tore open the CBZ files and took out their jpg guts, adding them to the Photos app in my iPad was only partially successful, sorting the images was a headache. Dragging all my photos from my Macs HD into iPhoto and establishing the sort there fixed my gripe.
  • The Marvel App, Random selection and Tasters-Choice approach is ANNOYING. I love Fantastic Four, and I’d buy a series pass for it if I could, but all you have is stuff from 1997? GET ON WITH IT!
  • iPhone/iPod Touch Apps are easy to install and use in the iPad, but their lack of understanding when it comes to the bigger screen real-estate is worth a gripe, there is a button you can use to zoom the app to fill the screen, but the resolution in the App doesn’t get re-rendered, so it looks blocky and tacky. It’s a new device, Apps are trying to catch up, and at least there is a way to access the classic apps, which makes this gripe rather an aesthetic one than a real honest one.

Surprises:

  • The weight of my iPad and it’s shape make it very easy to carry around. It’s between a trade paperback and a hardcover book. Since I have no problems carrying books, carrying my iPad, as an issue, isn’t even on the map.
  • The iBooks system, once you learn it, is wonderful. It keeps your last position in each book – that’s a feature that even real physical books suck at, but the iBooks brings it off with aplomb.
  • The Marvel App, The display makes their comic books pop, the saturated colors, the beauty the detail, it was absolute candy for the eyes. Reading Comics with Marvel App is a pleasure.
  • Battery Life is surprisingly good. Last night, after a whole day of hard use I was down to 32% battery! This is delightful. Many people are complaining that iPad’s won’t charge unless they are plugged into a very-high-voltage USB port. I don’t find this a problem, it came with it’s preferred charging equipment.
  • Wow Factor: When people see me using my iPad, they stop and ask for a demonstration. This is both gratifying and a little annoying. Once this device becomes widely available then people will likely get one of their own.
  • StreamToMe App – After playing with my iPad for a while it struck me that I could only browse videos that I had either stored on the device or found using Netflix or YouTube. I have a pseudo-media-server running off my little Mac Mini at home, essentially a giant ‘Pig’ drive loaded with videos. How can I access those using my Wifi, quickly without having to futz around with copying files and possibly running out of space on my iPad? A brief browse of the App Store and I found StreamToMe, which was on sale for $2.99, it came with a free server-side bit of software that I run on my Mac Mini. I tell the server what folders I want to share over Wifi, and it sits quietly in my menubar minding it’s own business. I start the app on my iPad and I can browse Runner with wild abandon, browsing file folders and opening any video – no matter the video type. I can’t express how much of an EPIC WIN this is, the ability to store my library of videos and movies on cheap storage and not have to occupy my iPad’s limited 16GB storage space. All for $2.99.
  • Dragon Dictate for iPad – I haven’t found much use for it yet, but so far it’s neat to play with. I can start Dragon Dictate (free, wow, really? Yes!) I can sit back, hit the record button and talk at my iPad. When I’m done I touch the screen again and it captures my words and makes them into text with 95% or better accuracy! Totally bowled over!

Overall, my experience with my Apple iPad has been just as advertised, it’s magical. It performs wonderfully and I have absolutely no buyers remorse. I strongly recommend that anyone who is looking for an entry-level computer device give this iPad a serious look, it’s that good.

Apple iPad

Apple has unveiled their latest technological offering, the Apple iPad. It fills a niche between their iPhone and their Macintosh line of computers (MacBooks cause everyones hot for mobility). I was on pins and needles for the entire event, which I enjoyed in fits and starts from the Engadget Liveblog page. Watching Apple demonstrate the device, chat up some of it’s features, and then at the end pull the pin and lob a hand-grenade of aggressive pricing at everyone, I was stunned!

What gets me is a bit of geek lore, at least at first. iPad, I’m sure Apple’s inspiration was a ‘notepad’ since the device is arguably most like a conveniently-beefy sized notepad. The word iPad though does have deep connections for many Sci-Fi Geeks who also happen to be gadgetophiles. In Star Trek TNG a common device that was handed from crewmember to crewmember was a PADD. A roughly 10 inch rectangular piece of metal and plastic that was touch sensitive and displayed information. Oh eat your heart out! iPad – PADD. For geeks like me, this is a blossoming of authentic science-fiction that has been turned into a real thing and offered to us. The act of handing our iPad to someone else to look at something makes that whole experience valuable – we saw that in Star Trek, we’re doing it in real life. It’s one thing out of a multitude, but it’s very much like heroin for geeks. If not for every geek, at least this one.

The iPad is not only chock full of sci-fi technoromanticism (portmanteau bitches!) but it has the capacity to change the world. The iPad, like the iPhone and the iPod is a device that does something and from the track record of Apple, it will do the tasks very well. Whether you get it chock full of storage or not, wireless up the wazoo or not, the device itself means something. A full color illuminated display for books with authentic graphical representations of the behavior of real books will enhance literacy and impact the printed page. It won’t demolish the print industry, but it will liberate books from the tyranny of limited printings. If you want a book and it’s in a digital format, the idea that “We’re all out, we are waiting for a second printing” simply goes away. This will ensure that books can be spread, retained, and even published without the usual prohibitive costs related to acquiring an editor, a publishing house, signing book deals. The iPad (et al) will do for books what the iPod did for music – ie release creativity. People who couldn’t necessarily get their music out into the world via a record contract could suddenly record and put their music on MySpace or thru a Podcast and then the record companies didn’t matter so much, the consumers could approach the artists directly. Same goes for books. Before if you wanted to write the great American novel you’d have to pound it out, submit it to publishers and they controlled whether it spread or not. The iPad (et al) can release literature from control, bypass the gatekeepers. Everyone can publish.

When I say (et al) what do I mean? iPad isn’t the only device out there that can render literature, so can the Nook and the Kindle. The iPad presents an overwhelming challenge to it’s competitor devices, not so much for the principal context of literature, but because the iPad can do much much more than the Kindle or Nook could possibly muster. Playing Music, Movies, Extensibility through the App Store, these are things that the Nook and Kindle just can’t accomplish (save music, which I know the Nook can…) and it’s this extensibility, full color, and full touch sensitivity across the entire device. The iPad is a killer device for many forms of literature, but the form I’m personally most driven by is that of comic books. These books  are bright, graphical, textual, and often times have callouts where hypertextual links would offer incredible convenience. One thing people have to understand, and this is true of the iPad as well as the Nook, is that you do not have to wait for some DRM’ed eBook to be published to read literature, whether it be a classic like The Iliad or Green Lantern Volume 2. You can do the legwork yourself, these two devices have open extensibility, in the Nook it’s the ability to dispaly PDF files and open eBook formats – while for the iPad it’s the foundation of the iPhone OS and the sure extensibility of the App Store.

Waiting for eBook publishing to catch up is not as compelling a reason to hesitate as may be feared. Routes to getting what you want will always exist as long as there is an analog hole. For print matter, the analog hole is the print itself. You buy a book, disassemble it, feed it to a sheetfed color scanner and in an afternoon you’ve converted a physical book to it’s digital counterpart. You can then spread that digital representation to whomever you wish, it is definitely not legal, but it is something you can do, thanks to the analog hole. This is most paramount to content providers, publishers and the like. Your lesson is this: Change your business model when the technology changes and you will succeed – Fail and you will be buried. If XYZ Publisher refuses to heed this warning and refuses to publish their product in a digital format then the customers will be forced to cope and create the knockoff digital content on their own, they know what they want and if it’s possible for them to obtain it, they will. XYZ Publisher will find their sales drying up because nobody wants dead trees anymore, they want digitial content, and if that has leaked into the network, all those potential sales are gone and XYZ might as well board up and close shop. It is better for XYZ, and their customers if they immediately produce digital content, leave DRM by the wayside, treat their customers with respect and they’ll make profits like gangbusters. A perfect example of this is Marvel and DC Comics. For years people have been disassembling these comic books and scanning them and making the entire archive available on the network free of charge. By not leaping on the bandwagon immediately, they’ve missed a golden opportunity to extend their product into a entirely new economic ecosystem. The drop-dead-date has not passed yet, but it is coming, around March when the iPad starts to sell. For example, if DC wanted to jump on top of this immediately they’d need to get a DC Comic Book App set up in the App Store, set up a channel for paying for content (which you can now do through an App) and then deliver digital editions of their entire line available through their iPad App. Charge the cover price, skip out on the cost of printing, happy customers. Win win and win.

What then for the Kindle and Nook? They will always have a place at the table. I don’t see iPad annihilating them, however I do see Nook leading Kindle to the MC Escher Staircase and pushing it. Kindle’s living nightmare, an Apple competitor, is now here. Nook will push Kindle and iPad will shoot it once it lands at the bottom of the MC Escher Staircase. It won’t be pretty.

And just so everyone is aware, I am saving money so I can buy myself an iPad. I couldn’t imagine not having a PADD. 🙂