iOS 7 and Logitech Ultra-Thin Keyboard Cover

I’ve run into a very curious issue with my Logitech Ultra-thin keyboard cover for my iPad 3 running iOS 7.0.2. Here’s the problem:

1) If you are in any application when you start all of this with the application ready to accept text, the iOS virtual keyboard appears. So for example, I start Drafts and start to type on my iPad.

2) Turning on my Logitech keyboard makes the virtual keyboard drop down off the screen, as usual, and I can type using the keyboard. Everything is all regular up to this point.

3) If you turn off the keyboard, the expected behavior is for the virtual keyboard to reappear. It does not, at least not on my iPad 3. I can open any other application that features text insertion, like Notes or Email (with an open new email) and the virtual keyboard will not appear.

4) So far I’ve found two ways to fix this. The first is the inglorious kung-fu grip of holding down power and the home button at the same time to reboot the device and the other solution, which is more acceptable but still annoying is to start the Logitech keyboard, open an app that uses text insertion functions and press FN-F3, which should make the virtual keyboard appear. Then turn off the Logitech keyboard and you should be good to go from that point forward.

If anyone has noticed this problem and knows of a fix, please leave a comment!

Thanks!

EDIT: As it appears, the keyboard is not reliable so it seems that I’ll be resetting my iPad after all. Blah!

Automatic Tag Generator for DayOne Journals synced with Dropbox

Here’s how I created a system to automatically sync up keywords to tags in DayOne Journal. The journal is stored on my Dropbox, so if you have it in iCloud, I don’t know what you’re going to do.

First Step: Get text list of tags in a text file: (do this in the entries folder of your DayOne Journal, cd to it, if you can’t, google-fu.)

find . -type f |xargs sed -n “/<array>/,/<\/array>/p”|grep “<string>”|sed ‘s/<[^>]*>//g’|sed “s/^[ \t]*//”|tr -d ‘\011’|sort -f|uniq > tags.txt

Then copy this tags.txt folder to your home directory. Edit the file, be careful of phrases in XML that would confuse the system, Weather, Apple, DTD, String – that sort of thing, also be very careful around TLA’s as they can have unintended side effects. The later scripts that do the keyword searches don’t give a damn about cases, so your keywords or your KeYwOrDs will be equivalent.

You’ll need two more scripts. This one adds tags based on keywords passed to it as parameters: (be VERY careful, little L and capital I look very much the same, read man pages, yo)

tag.sh:

#!/bin/bash

cd /Users/username/Dropbox/Apps/Day\ One/Journal.dayone/entries

find . -type f -print0 |xargs -0 grep -L “<string>”$1″</string>”| xargs grep -li “”$1″” |xargs grep -l “<key>Tags</key>”|xargs -I file /usr/libexec/PlistBuddy -c “add Tags:Key string “$1″” file

find . -type f -print0 |xargs -0 grep -L “<string>”$1″</string>”| xargs grep -li “”$1″” |xargs grep -L “<key>Tags</key>”|xargs -I file /usr/libexec/PlistBuddy -c “add Tags array” file

find . -type f -print0 |xargs -0 grep -L “<string>”$1″</string>”| xargs grep -li “”$1″” |xargs grep -l “<key>Tags</key>”|xargs -I file /usr/libexec/PlistBuddy -c “add Tags:Key string “$1″” file

Next, you’ll need another script called updatetags.sh, looks like this:

#!/bin/bash
cat /Users/andy/Dropbox/Apps/Day\ One/tags.txt|xargs -n 1 /Users/andy/tag.sh

The last bit will be a new LaunchAgent, so go to ~/Library/LaunchAgents and mock up a plist file by copying one from there, if you need an example, try this:

more ~/Library/LaunchAgents/com.andymchugh.tag.plist
<?xml version=”1.0″ encoding=”UTF-8″?>
<!DOCTYPE plist PUBLIC “-//Apple//DTD PLIST 1.0//EN”
“http://www.apple.com/DTDs/PropertyList-1.0.dtd”>
<plist version=”1.0″>
<dict>
<key>Label</key>
<string>org.andymchugh.tag</string>
<key>ProgramArguments</key>
<array>
<string>/Users/andy/updatetags.sh</string>
</array>
<key>StartCalendarInterval</key>
<dict>
<key>Minute</key>
<integer>00</integer>
<key>Hour</key>
<integer>06</integer>
</dict>
</dict>
</plist>

The name of the LaunchAgent has to be unique and the inside name (<string>org.andymchugh.tag</string>) should match the file name like you see here. Swap out the com bit for org, and forget the plist bit. This script will run every day at 6am. You can flavor it to your liking.

Then the final command to tie it all together:

launchctl load -w com.andymchugh.tag.plist

So now, when you write DayOne Journal entries you can mark up the tags.txt file that lives in your Dropbox. Value added, if you change this file anywhere, Dropbox will make sure it syncs up with all your other systems, so you can edit it and forget it pretty nicely as long as it’s not open-for-editing when your script fires off at 6am. That would be messy.

The first time you do it, you’ll notice your Dropbox churn for a long while and then all your other connected Dropboxes will churn as they sync up. Your iPhone and iPad will have huge downloads to do, but they’ll catch up well enough. As you create new DayOne Journal entries you can rest assured that your script will be doing keyword searching for you on your behalf and hooking up your tags to your DayOne Journal entries for you.

Just one more thing automated and out of the way. Hooray!

P.S. Backup your Journal, DIY. Be safe, be smart, learn how to use tar. man tar. Read it. Live it. tar is your delight and your savior. 🙂

EDIT: tags.sh needed a cd command first, otherwise it would just wander aimlessly. Sorry about that.

G-RAID, Time Machine, and Spotlight Headache

A few days ago, of course right before the “Money Back Guarantee” expired on our G-RAID 8TB Time Machine drive at work both my S3 and I were battling with a rather nasty pernicious bug that was plaguing this device on our new fancy Mac Pro Server running OSX Mountain Lion.

The problem was this, you plug the drive in, using Firewire 800 and Time Machine sees it and starts backing up files. That works just fine. After say 1TB of files get backed up Time Machine works gamely for about three or four hours and then the drive suddenly goes deaf. What I mean is that the drive is still connected, the icon is on the Desktop, but you can’t do anything with it. It gives you a fusillade of meaningless errors, vague ones like “Unspecified error with file system” and the like and Time Machine is stuck and can’t do anything at all with the drive. It’s not really a headache for us currently because the server is brand-spanking-new, but still, it’s a concern for us. You have to eject the drive, and not a plain eject either, but a Force Eject. When you move it to another computer and plug it in and do a fsck on the drive everything pans out fine. Everything is hunky-dory, journal is fine, structures are peachy, the works. So annoying.

So off to Google we go. Turns out there MIGHT be a bug in the “Turn off Hard Drives when possible” in the Energy Saver preference pane in System Preferences. This strikes me as a wee bit of bullshit, the drive should go to sleep and wake up elegantly like anything connected to a Mac should (and almost always does!) so, fine, turn that off. Testing. Ah, failed. So next stop was to try to irritate the drive with constant actions. To that end I created a script:

!/bin/bash

while true
do
touch /Volumes/G-RAID/keepalive
sleep 60
done

So what this script does is touch, which is a Unix command in the Mac that just runs out and accesses a file, it’s size is zero, it just runs the most basic of file operation on a drive. If you touch a file on a sleeping drive, it should wake it up. If the drive is counting down until it goes to sleep, this operation will reset that counter. Then the entire thing takes a nap for a minute and does it again, and it does it over and over forever.

We tried that, and still ended up with a failed Time Machine backup and a drive that’s gone deaf. The exact error you get in Time Machine is “com.apple.backupd: Error: (22) setxattr for key:com.apple.backupd.HostUUID … ” So, still no solution to our problems. We finally figured out what the silver bullet was, and it came from an unexpected source. We added the G-RAID drive to the Privacy pane of Spotlight in the System Preferences on the server and voilà! Magical solution!

Since I did that, the drive has been working happily since I made the change, it’s been about a week. My working theory is that mds (which runs the Spotlight service) either locks a file or does something sneaky with this extended attribute on the HostUUID object and that, somehow, ruins access for the entire file system on that drive. It’s not that the file system is damaged, it’s just not working.

So, where’s the bug? Is it in mdsworker, mds itself, backupd (Time Machine), Firewire 800, the Firewire 800 cable, or the G-RAID drive? The answer is a definitive YES. Somewhere. Something is causing it and the only solution seems to keep mds’s muddy hands to itself and pester the drive every minute with a meaningless file operation via touch.

The upside is the damn thing works, so we’ll keep going with it until it stops working. I wish there was something clearer than this Error 22 from backupd to go on, but alas, this seems to be a valid workaround and frankly I don’t really need Spotlight to go futzing about on the drive anyways. There won’t be any searching done on it anyhow, just the indexing that Time Machine needs and that’s it.

I guess in the end, all’s well that ends well.

Nook HD: Built for Sluggish Annoyance

47:366(Y2) - HungeringI really would like Apple to come out with a iPad Mini with Retina display. I’m quite tired of this Nook HD. It’s not very user-friendly and definitely not me-friendly. I don’t want to take a hammer to the device but when I use it, I sort of do.

So I was online to a site that lets you browse various fan-written fiction stories and they have a feature where you can download epub files, so I did so and saved it to my Dropbox. Then I went into Dropbox app on my Nook HD and went to go look for it. The Wifi on the Nook HD is a flaky pile of junk so that took way longer than it should have. Once I found the file I wanted I downloaded it to my Nook because the only other way to get it in there is to pop the MicroSD card, root around for a universal adapter and then put it in that way. That’s annoying, I’d much rather just be able to tap and download, like I would with an iPad Mini.

I downloaded it from my Dropbox and it ended up somewhere in my Nook’s own storage, which I hate to use, I much prefer my MicroSD plugged into the Nook instead, but there is no way to tell it where you want it to store the files. So I had to find another app called OpenExplorer which has an awful interface but lets you move files around the Nook.

Then the Nook library was confused about where I put that file. Every time I went to go look for it and tap on what it found, I’d be sent to the Wifi activation screen, where I would turn it on (why?) and then nothing. Nothing more than that. When I went back to the search and tapped on my file, it told me “File is not present.” and that was that.

I’ve never been happy with the Nook HD user interface. I bought it because it was cheap and supported Barnes & Nobles but really I think I would have been better off getting an iPad Mini. I regret this Nook HD. It could be so much better if only the B&N User Interface wasn’t so fascist. That’s what it really is. B&N doesn’t trust anyone with anything so they make it impossible to use beyond the B&N Book Experience. I don’t want all my ebooks at B&N, I’ve got thousands of ePub files all on my own – could I upload them and locker them at B&N? Of course not. That’s what the MicroSD card is for. So what value does the B&N store have for me? Little.

So is there any way I could get ePubs from Project Guternberg? Nope. I have to find some other way to get them, like on my iPad and then use Dropbox and OpenExplorer to… it’s way too much work. I’m tired even thinking about it.

So, if and when Apple decides to sell a iPad Mini Retina I’ll put all my Nook stuff on eBay and save up for the iPad Mini Retina. At least iOS respects me and I don’t feel like a criminal trying to cajole Android to give an inch.

I still don’t know why people think Android is any good. Wretched system.

photo by: Nomadic Lass

Installing a HP LaserJet 1505 printer on Apple OSX Mountain Lion

What a problem this was! We had a user with a MacBook Pro that had a new copy of Macintosh OSX Mountain Lion 10.8.2 running on it. Plugged in a rinky-dink HP LaserJet 1505 and nothing. Even though there was the exact same printer installed before, from the user’s home, the system refused to reuse the connection for the printer at work. Obviously that has to be because the system notices it’s a different device and refuses to play along, which I find stupid.

Plug in the printer, try to add it, and the Add Printer function goes out to Apple Software Update to look for the driver and then comes back and tells us that nothing is available. Then commence zombie debugging via muzzle flare, wandering around in the dark trying to fix what shouldn’t be happening but apparently is beyond all logic and reason.

So how you do diagnose a Mac? Here’s a handy-dandy guide which anyone can use to fix their Macs. I seriously doubt any issues ever survive this particular procedure:

  1. Clear PRAM – Turn off computer, turn on computer while holding down  Command-Option-P-R. The computer will restart and you’ll hear the startup chime twice. Let go of the keys. ~ For this, just do it. It doesn’t matter if you don’t think doing this will fix your problem, it will. Just shut your pie hole and do this. If you don’t do it, I don’t want to hear about your problems. It’s magical. I don’t care if Apple says it won’t do anything. This thing DOES EVERYTHING IN CREATION – apparently. That and it cannot hurt. Lots of fluids and plenty of bed-rest. 
  2. Repair Disk Permissions – Start Disk Utility, find your “Macintosh HD” and click “Repair Disk Permissions” and wait. Do this. Often. Regularly. Lots. Weekly. Now.
  3. Download Onyx. Pick which version of OSX you are using, download it, install it and use it. I recommend skipping everything it wants to do and going right for the Automation button. Uncheck “Repair Permissions” and “Display of folders content” and check the rest. Click Execute and wait. When the system asks for a reboot. Reboot. Everyone should do this weekly. Think of it like vitamins for your Mac. Plus, it can’t hurt.

At this point your system should be all spic and span and whatever niggling bit was bothering you should be dealt with. Of course, for the problem I had to deal with at work, there is one little thing extra, one thing more. Open Finder, click Go on the Menubar, then Go to Folder… and type in /Library/Printers and click Ok. You’ll see a list of folders. In this list find the folder named “hp” and KILL IT WITH EXTREME PREJUDICE. Y’arr! This !@#$ folder is at the very center of my hatred for all that is Hewlett-Packard. I’ve started to unceremoniously refer to them as Fudge Packard. Bastards. Anyways, killing the folder does the trick, it clears everything up and Mountain Lion can download software from Apple again for the HP Drivers – blah blah blah. I’d rather just get a sledgehammer and pound the HP LaserJet 1505 into foil, but hey, you have to cope or have some sort of attack. I regret buying HP. I regret the LaserJet 1505. What a piece of crap. Steaming.

Encrypted Time Machine Drive Botch in Mac OSX 10.8.2 Mountain Lion

We had a Firewire 800 drive botch when it came to whole-volume encryption in Mac OSX 10.8.2 Mountain Lion. We lost the password and couldn’t recover it. The drive refused to erase, all the options were grayed out. I refuse to believe that a software change can render hardware junk, so there had to be a way, and I found it. Here’s the procedure:

  • Attach botched drive to computer, since the password won’t work, cancel the unlock dialog box
  • Open Terminal
  • Enter command: diskutil CoreStorage list
  • You will get a long list, you are looking for the UUID of the “Logical Volume Group” at the very top of the list, for the drive that is affected.
  • Enter command: diskutil CoreStorage delete [UUID]
  • The system will eject the volumes, destroy the grouping, erase the disk, then initialize the disk, mount it and finish.
  • Done!

Confusing Worthless Passbook

Apple has stepped in it quite badly when it comes to their Passbook app. It comes down to which metaphor they’d like to use and please, stick to whichever it is. I write specifically after updating my Starbucks app on my iPhone and the app asked if I wanted to add a card to my Passbook. So far my understanding of Passbook was that there was a stump-app which led you to the App Store to “buy” apps for different companies, so Target, Walgreens, that sort of thing and that those “Apps” were to be eventually organized in a Passbook folder.

So I start the Starbucks app, and it prompts me to add a Passbook card, so I figure there will be another app icon called “Starbucks” that I can put in the folder with all the other unused “Passbook” apps that I don’t use. And there is nothing. Huh. So I looked at the app for a while and couldn’t find where it put my Passbook “App” icon. I figured it must have been broken. That the download was buggy or broken. I completely ignored the Passbook app itself, because it was just a stump, why the hell would I use it again? It led to the App Store and that was how you entered the App Store if you wanted to waste time screwing around with Passbook bullshit. So I tapped on the app expecting to see the lame text and the link to the App Store, and there was my Starbucks Passbook card. As an added bit of huh, the link to the App Store is gone. So, okay. No more Passbook apps then for me, which I guess is fine.

It’s this really loopy “It’s an app” versus “it’s a card” metaphor that I’m griping at. It could have been more elegant, as for usefulness, eh. I don’t think of my phone when it comes to buying things. Phones don’t do that sort of thing, except now they do.

When it comes to Starbucks, we have a host of other problems that are going to pop up. I can’t use my Starbucks card at Barnes & Noble because it’s not a true Starbucks store, it’s B&N’s Cafe that serves Starbucks products. How many people will try to use their Starbucks card or this Passbook app? They’ll get irritated and be disinclined to use Passbook again. I know that feeling because I tried to use my Starbucks app at a Starbucks shop in McCormick Place in Chicago and was told they only accept cash or credit cards. That was the last time I used my Starbucks app except for just this morning to engage with this whole Passbook bullshit. So, even if you walk into a store that sells Starbucks, is a Starbucks, they may or may not use what you have. So having your phone out and ready to go and make things speedy utterly fails and you walk away without what you wanted, angry at the embarrassment. Then what are you supposed to do about some of those Starbucks that have drive-thru service? Do you honestly think people will hand their iPhones to a clerk for scanning? How stupid do you have to be to hand your expensive iPhone to anyone else? What if a compromising text pops up while they are scanning your iPhone? What then? I know why Apple would like Passbook to be useful and I’m all for new ways of addressing old problems, but there has to be a better way to do it. I suppose this really would only work well if you walked up to a Starbucks store, and there was some icon stating that the Passbook card would be accepted for purchases on the premises, then maybe then. But at that point how irritated would you be that you had to go hunting and searching for it? Then would you really even be interested in buying anything or just skipping it altogether?

So, the worthless Target and Walgreens apps, the weird App/Card thing with Starbucks, and how you can’t even be sure that any of it would work leads me to think that this is all just so much DOA technology. You aren’t going to use it because it’s too much bother. I can’t wait until some airline thinks they can stuff a boarding pass into this thing. Do you seriously think that a thieving TSA drone will give you back your iPhone? They’ll hand you back your Photo ID and pocket your phone. But that touches on the criminals that work for the TSA, but it’s still a REALLY BAD IDEA. Perhaps there will be something eventually that makes Passbook worth anyones time and trouble. I wouldn’t hold your breath.

Barnes & Noble's Nook HD+ Is Clever

Barnes & Noble just sent an email out announcing their two new tablets: The Nook HD and Nook HD+.

Previously to this release I was discussing with my partner, who works for Barnes & Noble ways that B&N could compete with Amazon and Apple in the tablet space. There was a concern that B&N had lost traction and that the company was going to spiral out of control and crash, eventually. These tablets have just eliminated a good portion of that worry.

For full disclosure, I came across a rather pleasant and unexpected windfall in regards to money and I’ve been kvetching about the poor performance of my 1st edition iPad and in a way, Apple has sent a clear message that they regard the device as dead because they are no longer writing software updates for it. I went ahead and purchased an iPad 3 and I’ve been enjoying it quite a lot.

This news from B&N is very interesting to me as this new device has several key areas that put up more bang-for-less-money. The first surprise is the processing speed of the Nook HD+ in comparison with the iPad 3. 1.5GHz dual-core versus 1GHz dual-core. Ever since 2003 when the world pretty much stopped worrying and loved the bomb that is processor speed ratings this distinction isn’t as compelling as it appears on paper. The two units have different core technologies, the iPad has an A5X processor and the Nook HD+ has an OMAP 4470 processor. We have seen from manufacturers like HTC and Samsung that even when you pour huge muscular processors into devices to compete, that if the experience of the user isn’t done correctly then all the computing horsepower in the world means very little. It’s not about the muscles, it’s about the refinement of the motor cortex. It isn’t how strong you are, it’s your dexterity – at least in the phone and tablet space. I do hand it to B&N when it comes to pumping numbers and keeping costs suppressed – that’s a win in their column.

The second surprise, and I’ve been half expecting someone to notice this glaring deficit in tablet OS design comes down to what I believe to be Barnes & Noble’s knife-held-confidently-behind-its-back killer feature. Barnes & Noble is going to bring profile control to the tablet space. This casts a huge pall over both Amazon and Apple devices and redefines a tablet to be a multiuser device. It is exceptionally clever for Barnes & Noble to do this because it draws a clear bead of connection from everyone’s computer experience (where you have an account and profile) off to your device. When it comes to Apple, they rejected this model and regard a device to be a one-person-only deal, which has been a weakness in the iOS OS design. Apple may be too far along to make such a fundamental change to iOS so we may see the creation of a new track of tablet technology. Is a tablet multiuser or single-user? By being multi-user, and if B&N does it elegantly, it can cast B&N in a family friendly light, more than an Amazon or Apple product because one relatively inexpensive device can serve an entire family. Instead of the onerous cost of a Kindle or iPad for each person, because each device is single-user, one Nook HD+ can be used by different members of a family without having to worry about security, privacy, preference or profile leakages between people. It’s a failure of the Apple iOS OS and here is why: When I come across another persons iOS device, I am utterly lost – I don’t know their preferences, their security settings, where they have placed icons, and I find myself having to relegate to the search screen to even find where they put the ubiquitous “Settings” icon. If B&N does profiles elegantly, this will be a non-issue. Rendered moot because each person has their own settings that they are used to, making the confusion evaporate.

I think that B&N will pursue a marketing strategy that elevates the personal touch and the family friendliness of their Nook HD and Nook HD+ devices. That will be key, with profiles, the ability to use LendMe to share books, and their admittedly well-done “Parent recording storybooks for their children” technology they will position themselves to be “The Booksellers who care about you and your family” and they will occupy a third niche in this space. The first niche is the deep-discount one, that’s occupied by Amazon. The second niche is the elegance-at-all-costs one, which is occupied by Apple – and then last but certainly not least, the third niche which is the Friends-Family-Kids one, which is going to be Barnes & Noble Booksellers.

This niche may be the best hope for Barnes & Noble to retain their 21st century relevance.  They should maintain their “Brick and Mortar” presence and cater their stores to being a place where you feel welcome, with friendly staff and a coffeehouse/library atmosphere. The elevator sales-pitch is that B&N is more personable and immediate than Amazon could ever hope of being – you don’t know Jack at Amazon, but you know Jack at B&N. B&N’s approach to kids and family with their very deep roots set throughout America means they have already beat Apple to the market in terms of the personal touch. Yes, Apple has the Genius Bar and yes they are friendly geeks, but you don’t go to a Genius Bar to find out about Apps and Woodworking! You can only do that at a Barnes & Noble!

The real competition isn’t between B&N and Apple anyhow, since Apple touches B&N only in this one market-space. The real competition here is between Amazon and B&N. It’ll be an interesting evolution to say the least – which do people prefer more? The cold, impersonal, sterile deep-discount algorithms of Amazon or the instant-gratification, warm, personal, and direct approach of Barnes & Noble Booksellers? It may simply come down to how people refer to these two competitors. You USE Amazon and you VISIT Barnes & Noble Booksellers. That right there is something that Jeff Bezos can never buy himself into, but B&N already exists to cater to. Which do you value, the impersonal or the personal?

Barnes & Noble Booksellers may have just secured their direct relevancy in the market for the next decade with these two new devices. The proof is in the pudding of course, these devices, once in the stores, will be the final arbiter on the survivability of B&N in the tablet market space.

 

First Look at Mountain Lion OSX for Macintosh

I purchased and downloaded the newest version of Macintosh OSX codenamed Mountain Lion. The download took a brief amount of time and once established I didn’t have a problem handling it. The first step was creating an independent system installer using a USB memory stick. I found some instructions that I remembered from when I did this with OSX Lion and the instructions worked well, up to a point. I was able to find the InstallESD.dmg file and I set up my 16GB memory stick with the proper format settings, specifically Mac HFS File System with Journaling and GUID partition map. The first issue I ran into was a strange memory error, that while restoring the dmg file to the USB memory stick, after the Mac was done really, in the verification step it failed with this odd arcane “cannot allocate memory” error. I went immediately to Google to look and found that if I mount the InstallESD.dmg file first, that *that* is the magic bullet. Turns out, it was.

Now that I have Mountain Lion on a USB memory stick I got a stock 24” iMac out of storage and set it up. Plugged the USB memory stick in, then the mouse and keyboard, main power, and while holding down the option key, turned it on. Everything worked as I expected it to! So far so good.

Once the system was up and running and in setup it prompted me to connect to a Wifi system, which was not a problem since I share Wifi from my primary work iMac (long story for another day) and it seemed satisfied. Then I ran into my first problem with Mountain Lion. During initial system setup I could not successfully log into any Apple ID. My personal one, or the one for work, either one didn’t work. The system allows you to continue without it and so that’s exactly what I did. Once I moved on to setting the time zone, this also failed, but I suspect it has everything to do with my shared Wifi coming from my Snow Leopard iMac and not something endemic to Mountain Lion. Instead of Mountain Lion successfully setting the time zone by it’s location I set it by hand. Not really a problem.

Once I got the system up and running, idle at the desktop everything was as it should be. My next step was to try to connect my test iMac up to my Apple ID. So logically I went first for System Preferences, then to Accounts, and there set my Apple ID. I was half hoping that setting it there would have had a chain reaction and set it everywhere else, but that didn’t happen. I noticed that iCloud wasn’t set up properly, so I found it in System Preferences, it wasn’t a problem, just a very weak annoyance. Then I tried the Mac App Store, had to do it again, same for iTunes. The only real irk that upset me was fiddling around with “Back To My Mac” feature which asked me to turn on sharing with a button that lead to the sharing panel. I was lost in there (no, not really, but I was in the headspace of an end-user) and it took me a while to notice that Apple did tell you where to go to set things up, so my one tweet about this being a problem is wrong, I was just hasty. I must say that much of this I will pin on me being in the “end user headspace” and not as an Admin, which I would have been much more careful and slow with in my approach to Mountain Lion. If you read and aren’t hasty, this isn’t a problem.

Every app that I’ve used worked well, some needed Java to be installed but the OS prompted to fetch it and install it for me without a problem so that was fine. Of the apps that work that I’ve tested, at least in that they open up are:

* Aqua Data Studio 11.0
* Dropbox
* iSquint
* KompoZer
* MarsEdit
* Miro Video Converter
* MPlayerX
* Music Manager (Google Cloud)
* OpenOffice.org
* Photo Wrangler 2.1
* Picasa (needed update)
* Postbox
* Seashore
* Spotify (needed update)
* The Unarchiver
* Transmission
* VLC
* What’s Keeping Me?
* XTabulator
* Zipeg

Of course, all the apps from the Mac App Store I assume work well. Dropbox was a non-issue, 1Password was smooth-as-glass, as I expected. But what really surprised me was Postbox. I recently fled Sparrow as an email client when they announced that Google was acquiring them. Postbox was my alternative. When I copied over Postbox and started it for the first time it offered to collect the settings form Mail.app which I didn’t think anything of and let it go ahead. Postbox seamlessly captured my iCloud email account and after I typed in my Apple ID password, I was up and running! For some strange reason, that really pleased me.

So, what is next? So far everything seems to test fine in Mountain Lion. There are some goobers from Lion that I still need to work out – such as secondary monitors in full screen mode being stupid, that sort of thing, and also to see if VirtualBox will work, but for the most part I’m satisfied that this new OS is exactly as Apple bills it, and they have done a very good job. There are some small irky bits and on my Twitter I’m sure it came across as being ranting-and-raving, but actually it’s quite good.

Next steps at work are tallying up all the people interested in Mountain Lion and figuring out how we’re to pay Apple for the licenses, then helping everyone set up Apple ID’s on their own. There is going to be a headache with all these new very independent and unmanaged Apple ID’s floating around in space, but if you want the Bright and Shiny you have to swallow a seed or two.

Marco Polo plays Ping Pong

There is always something. I recently had the irritated displeasure of attempting to raise a communications channel to a certain group of adults and found the process to be highly educational. Recently Apple had instituted a series of advanced security questions that get paired to an Apple ID when you make a purchase in the month of April. These questions ranged from “Where did your parents first meet?” to “What was the first concert you attended?”, those sorts of questions.

At work, I have an Apple ID that I use to manage our iOS devices here and there and one of the people I tried to contact had to be the one that set the security questions, as I had gotten an email stating that someone set the security questions on the account on April 14th. So I figured someone was just absent-minded, we all have that from time to time, so I texted everyone to please get back to me if they had answered any Apple security questions.

I did get just a handful out of 23 people reply to me in one fashion or another. I then shifted the request over to email and also sent another request “If you have answered any security questions, please let me know what they are.” and for about a week of waiting, just the handful out of 23 deigned to reply to me.

Right after that I started a request with iTunes support at Apple to petition them to wipe away the erroneous security questions on the account and they were busy working on that. Last night they sent me an email telling me that the security questions were reset and that I could login and re-answer them, which I did late last night. So the technical angle of this issue is now a solved non-issue.

But what does bother me, and it’s more vexatious then a real concern is how people replied, or didn’t to my inquiry. I had made the erroneous assumption that when I send out a text twice, and an email asking for information that there is a built-in component to that message which people should reply either way. It was for work, it was important, I used the word “please”. The response I received back after bringing this up was “I didn’t know what it was about so I didn’t reply.” and it was my fault I suppose for assuming that people would, by themselves, assume that a reply was expected. Out of 23 people, only five were not question marks, the rest were crickets. Nobody here but us crickets.

So in the future I vow that I will include “reply requested” to my communications. I hate to dumb it down so far as to treat them like children, but after this, I can’t help but think that’s going to be the only way I can establish a communications channel with these people. I have great fear for when I have to establish a technical communications channel with people, these specifically, but even people in general when there is an emergency. There is this sense of “deer in the headlights” that is deeply upsetting to me. If you get a message that you don’t understand – which is the better path? To actually communicate about it in hopes of resolving it or just sit in the dark, ignoring it, hoping it goes away?

It’s a lot like Marco Polo playing Ping Pong with himself. It’s not a game, it’s just a sad old man standing in front of a ping-pong table with a stiff little white ping pong ball bouncing on the table.

Facepalm
Facepalm