SupportPress

Posted on June 2, 2012 by bluedepth

I just rolled SupportPress out to the rank and file at work. Or at least I thought I did. My day was going so well, so smoothly. I got my introduction email with graphics sent out (or so I thought) and I got all the invites shipped out as well. Everything was going just peachy – until I looked at the sent mail and noticed that when I sent the message by copying all the discrete addresses that only the first address took. So I didn’t send out any message at all!

To really get a grasp on how irritating this was, I couldn’t send a message to the LDAP alias that expands out to all the people I work with, the address is dar-staff@wmich.edu. The SMTP server at WMU was rejecting it out of hand. Turns out I figured out why – it was the screenshot graphics. That system they have rejects mail with pictures. So I had no choice but to copy down all the addresses from our Wiki and do it manually. Turns out when you copy that kind of information into Sparrow, it only looks at the first address and ignores everything else. It was my thinking that it would see the commas and figure out I was copying in 48 addresses. No, just one really long address.

When I noticed this, all I had was my iPhone and I was having lunch with Scott. I was cursing Webmail Plus and the LDAP directory for placing artificial limits on email and so I figured I could get the list of addresses and paste them into my iPhone and use the Mail app in my iPhone to do the heavy lifting. Turns out it suffered the same mental block, treating the addresses I pasted in as one giant address. So after lunch was over I was in my car trying to tap and copy one address at a time in. This is another bad idea because if you tap and don’t hold the iPhone thinks you want to email to just that one person and so dumps the draft you were working on and starts a new draft with an empty email. The forwarded bit with all the text and graphics? Lost. Three times lost. I was successful in the end, shipping my intro email out to all my coworkers despite all the technology surrounding me meant to make things easier.

Alls well that ends well, so we’re up online with SupportPress and I have to say that I am very happily surprised with what I see. Clients see a very simple version of the site and it’s compatible with every browser, every computer, including iPhone and iPad to boot! Now that I’ve let the genie out of the bottle it will be very interesting to see how it is received. There has been lots to say on that topic before, and in another post, a more private one, I’ll go further into the nitty gritty details.

So despite technological hurdles, I was able to get my automated help desk system off the ground and show it off to people. Monday is going to be a rip-roaring day, indeed!

TL;DR

Posted on May 18, 2012 by bluedepth

Information on the network is perpetually increasing in volume and so I find it progressively important to seek out tools that help me parse, limit, and control the flow of the information that is out there raging by like an enormous wordy river. I started my personal evolution in many places other geeks do – old skool with newsgroups. Since then, Usenet has been abandoned and shuttered and handed it’s info-river crown off to RSS and ATOM, which are ways of syndicating content from websites and aggregating that content in one framework. In a lot of ways, these systems are effectively joining the little rivers into a giant monster river that goes gushing by.

This is the first step. Anyone who attempts to put their head in this river only sees a blur as it rushes on by you, maybe you’ll get a hundred stories but the majority of it will pour on by without one iota of attention from you. This didn’t last too long and then the next step came, which was social curation. People follow other people and the ones who are the most popular are the ones curating the epic flow of information and bringing only the things you are really interested in to your attention. These social networks are like fishermen on the raging river of information, they catch bits and pitch them over their shoulders and they slide down the duct towards their followers. You don’t have to worry about the raging torrent anymore because you have faith that anything worth your attention is ending up in that duct running towards you.

Something really foolish happens next, you start to aggregate the ducts together and now you’ve got a smaller version of the giant raging torrential river except now it’s sorted, somewhat, but still rather too swift to catch much.

Then comes instapaper and all the other “read it later” services. When I see something that I sense may be interesting, usually by headline or keyword I will tap on it’s link and send it to instapaper for keeping. It’s as if the matchsticks in the raging torrent are getting picked out, then aggregated and the smaller torrent is being picked over by me and then serialized. The information waits, and I move through it item by item at the pace I am comfortable with. Now, the rate of information loss is immense. It’s meaningless to return to the giant torrent, the curators are just as noisy as the torrent is itself, the ducts might as well be the new torrent, and the tools you use are making uncomfortable squealing sounds under the pressure of how much we are effectively serializing.

Then as I read through my instapaper queue I finally reach the last point on the journey of raw information reaching me in the 21st century. Either I like it and archive it or save it in my evernote “for ever” or, and this is actually turning out to be a new theme, I brand the information TL;DR. It stands for “Too Long; Didn’t Read” and I find myself reading just a few sentences of what at first looked compelling and then realizing that either I don’t care or I don’t agree and then out comes the TL;DR stamp and the information is pitched into the big bit bucket in the sky.

There is something new coming, and I’ve seen an inkling of it with an iPad app named Thirst. It acts as a kind of content aggregator/curator for twitter traffic, another raging torrent of information and categorizes tweets and brings other content along for the ride. I think it’s really quite something however I can’t really make good use of it because my iPad is just too old for such an app, it jettisons after a few moments of use. Alas, there will come a day when we set up networks of aggregators and curators in spiral arrangements so that the final product is an intensely hyperlinked virtual meta-document delivered on some sort of display technology.

Something like this I find will really only work and make most people happy if we borrow a theme from email and arrange it serially like with instapaper. New material is always flowing into the queue but we can scan the queue, comfortable with knowing that nothing will go unseen, and able to give our attention to the stream of incoming relevant, curated, categorized, and hyperlinked information. Like a DVR helps people by timeshifting television information, whatever this new second or third generation information application will also perform the same duty.

Speaking of television, a great majority of it is TL;DW, or TB;DW. Too long or too boring. Perhaps we’ll extend it to TI;DW. Too inane; didn’t watch.

This blog post is already TL;DR, but at least I know it and celebrate it.

Eduardo Saverin is shameless and should be banished!

Posted on May 17, 2012 by bluedepth

Reading an article on Google Plus, about one of the Facebook executives, Eduardo Saverin who renounced his citizenship to dodge his fair tax burden. A burden that we all share so that our society can function!

This man, Eduardo Saverin is shameless. He is not alone and that is a huge problem in our modern world. Nobody feels shame any longer. They know they should, but they simply do not care. They are greedy for greeds sake and unwilling to take part in what it means to be an American, and a big part of that is to pay what your fair share of tax to pay for the basic services that we all take for granted.

There is a lot wrong with our world. We are plagued with the lazy, the criminal, and the shameless. They spend absolutely no time considering how their actions will affect anyone else. Contrary to popular opinion, every single American is interdependent and each one of us has an obligation to work and pay taxes for those services that we all take for granted.

I find people like Eduardo Saverin to be a clear example of what is horribly wrong with our society. People unwilling to act responsibly and be a proud citizen of our great country. So what is to be done with people who do this sort of thing? I’ve got a great idea, at least in this case, and that is a punishment befitting the crime: Banishment.

Mr. Eduardo Saverin should not be welcome in the United States. He should be banned from any future dealings, his entry should be rejected at whatever port he attempts to gain access through and if he is discovered here illegally he should be deported. If you have the temerity to make a distastefully large sum of money on the backs of your fellow countrymen and then turn around and flee to avoid your tax burden then you should never come back. If you flee, stay that way!

We really ought to bring banishment back. We should banish Mr. Eduardo Saverin.

International Day of Lying

Posted on May 15, 2012 by bluedepth

People need lies. Lies are good.

At least when it comes to your online identity. I’ve been reading a few things here and there with people who are quite upset that Mark Zuckerberg is seeking ways to dodge his fair share of paying taxes and these people are very upset that Facebook is making money off their personal details – their lost privacy.

So how does one regain lost privacy? Simple, lie. Lie right through your teeth. Make lying an art form. Create a fantasy life out of pure whole cloth and make it as bombastic and marvelous as you have creative chops to make it!

In fact I think everyone should do this. Right now. We need a international day of lying. Everyone needs to log in to Facebook, Google Plus, and Twitter and go to town. Change the years, fiddle with the places, come up with schools you didn’t attend and live in cities you have no idea about beyond their brief entries in Wikipedia. Make it all random, make it monumental, but above all else, make it a lie. A big beautiful fantastic fabrication!

To that end, I’m going to edit my Facebook to this end. It’s going to feel good. Oh so good. Why don’t you join me? Nothing says pleasure more than wrestling power away from those that do not respect you, like Facebook. And Google. And Twitter. And well, anywhere else really.

Monetize that bullshit. I DARE you!

Of Clouds and Stones

Posted on May 14, 2012 by bluedepth

The early 21st Century will be known for the era of cloud computing. Just a little bit of what the cloud can do I’m actually taking advantage of right now as I write this blog post.

Google provided a huge space for people to upload their music and created a handy tool to upload their iTunes music up to Google’s storage system on the network. I took advantage of this offer and copied my entire iTunes library up to Google. That’s of course just half of what I needed to cloudify my entire music collection. I also need a client to play the content on whatever devices I want to use them on. Unfortunately the Google webapp for their Google Music service doesn’t work well on my iOS device, however there is an app called Melodies which does work fantastically well!

This has saved me so much time, expense and bother. Instead of having to buy a device with a big storage unit for my music I can simply stream my music off the network, using Google and Verizon (and Wifi if I have it, and that is almost universally ubiquitous in North America anyways) so now I have nearly universal access to my music, in a way having my cake and eat it too.

This wasn’t always easy, the Melodies app did have an issue with not being able to shuffle properly but after I contacted the app support staff and telling them what was wrong they fixed the app and it updated on my iPhone in a few moments. From that point I have realized something I never thought I’d be able to do, but play my music right off the network. It’s just one more way that devices, storage, computers, all of it are becoming increasingly abstracted away from my computing experience. I expect that sometime soon the notion of a computer will start to erode and evaporate as more and more of my life becomes cloudified, or perhaps the right word is enclouded? Going to have to work on the terminology.

Of course, people who I’ve spoken to about the cloud come up with very familiar complaints as to why they don’t want to join me. Mostly it comes down to a question of privacy, and that they feel the cloud would endanger their sense of privacy. I’ve thought about that point for a while, trying to come up with a position on it. I’ve honestly never really given two shakes about my precious privacy. What value am I coveting? So what if Meijers knows what I buy and when I buy it? So what if Google knows what music I enjoy? So what if I’ve been categorized and indexed? Where is the hazard? People regard privacy as some sort of grail-object. They protect it beyond all rational sense and I don’t think that any of us can maintain any sense of privacy any longer, at least since social networking became a mainstream part of our lives.

But then again, there is the fear. Where does that come from? People hiding who they are, what they think, what they buy from others because we’re afraid of, what exactly? Isn’t it a more comfortable life to simply be who and what you are and let the chips land where they will? A life exposed is a non-issue for those that are proud of who and what they are. I admit to having a definite cavalier attitude when it comes to my privacy, but what the hell do I have to hide? Or any of us? To me it has always been my argument that if I reveal elements of my life to strangers that somehow they’ll take advantage of that information and somehow misuse it or attempt to hurt me. Well, first and foremost they’ll have to endure the social awkwardness of being the ones to expose my “secrets” to everyone else. The key here is to own everything about yourself. Own your passions, own your foibles, and own your mistakes. Nothing about the past means anything, regret is a dull nothing. For example, Anthony Wiener’s crotch-shot being publicized lead to the end of his political career. WHY? I respect people more when they stand up and own whatever it is that others find outrageous. Here’s the thing, none of us are pure. None of us really have any place to stand and throw stones. Even Jesus Christ spoke on this very point. “Let him who hath no sins cast the first stone!” Well? So you have a picture of your tenty underwear out there? OWN IT. BE PROUD OF IT. In fact, go on a Playgirl shoot and show the world your junk. This idle and meaningless outrage is stupid and lame. I would pay real money to anyone who could prove beyond a shadow of a doubt that any random other human being isn’t a sexual pervert loaded with monumental loads of kink. All it takes is a shot of whiskey to get a man to drop his shorts and do highly entertaining things with his body.

So what it comes down to? Privacy bent to protect the image that we’d like to impress upon other people that we are all pure as driven snow? How silly is this, when we are as pure as driven-over snow! At least have the fortitude to stand up and say “Yes, that’s my junk shot! Do you like it!?!” Because in that, lies respect and honesty.

To people that feel differently than I do, I have a one word question to ask you:

“Really?”

Brown Chicken, Brown Cow

Posted on May 3, 2012 by bluedepth

It eventually had to happen. I read this little nugget in a spam email that was delivered to my inbox just now:

Excuse me ,
I have a question- have you seen this picture of yours in attachment?? Three facebook friends sent it to me today… why did you put it online? wouldn’t it harm your job? what if parents see it? you must be way cooler than I thought about you man :))))

The attachment is IMG9821.zip. Come on. A zip file? Seriously?

Just a note to everyone who might come across this blog post. When you get files in your email that you aren’t expecting, don’t willy-nilly go clicking on them. Even if you have a Mac you could be duped into running a Trojan Horse, which would be very bad. This is likely a Windows virus trying to spread via social manipulation.

Anyhow, if there are compromising photos of you on the net, own them. Be proud of them. There is very little you can do to combat something like that so you might as well make the best of the situation.

Brown Chicken, Brown Cow. 🙂

Blogging on iPad with Byword and Bluetooth Keyboard

Posted on April 24, 2012 by bluedepth

Thanks to how silly my workplace is when it comes to access to the Internet I now have to use multiple devices to access many of the services that I previously used to run on my work machine. They have instituted a 100 connection throttle on all inbound and outbound TCP/IP connections. This explains a LOT about why I’ve been having such problems accessing the network.

Of course I won’t change my habits, I’ll just shift some of what I do onto other devices. In this case, pressing my iPhone and iPad into service. They’ll be responsible for the more social apps like Google Plus, Twitter, and such.

One thing that intrigued me was trying out Byword for the iPad using a Bluetooth Keyboard. How is blogging on my iPad different than blogging on my iMac? Byword makes this almost a seamless move. I type and the text appears on my iPad, since there are no network issues for my iPad there really shouldn’t be any lag, beach balls of death, or anything else getting in my way when it comes to blogging. The bluetooth keyboard means I can kick back and relax, put the keyboard anywhere I like and the iPad will still hear it and respond well. I don’t expect there to be any issues with WordPress. The app may be a little crunky around the edges but I can post by email just as well as open the app and copy the text into that. Sometimes I think that the post-by-email feature is more compelling for me than the application is.

At least with a bluetooth keyboard at home and at work I won’t have to lug one back and forth when I go back and forth from home to work during the day. I will however take my bluetooth keyboard with me on my upcoming work trip and see how well I can use it to do office-type things with just my iPad.

My trusty 1st Generation iPad, which by the way, still works great, has great resolution and fits me perfectly. Apple, you missed out on planned obsolescence when it came to this device!

Time to post this sucker…

Abandoning Google Plus

Posted on April 12, 2012 by bluedepth

Yesterday I opened my Google Plus page and discovered to my surprise and initial pleasure that Google had brought a new interface to their social network system. As I started to explore this new interface I started to immediately notice that things had changed not for the better, but rather for the worse. Google had unilaterally included their chat system on the right side of my browser window, it’s something I rarely ever use so that system is all wasted space. I noticed that the stories in my circles, the things I really care about are now shuffled off to the left in a column that lost 10% of space on the leftmost and 50% on the rightmost, being moved over for some controls at the very top of the page that now occupy this dreaded whitespace region on my Google Plus page.

It’s this whitespace, and the meaningless chat talker system that I can’t stand. Facebook attempted a similar move by presenting me with a chat-talker screen on the left side as well months ago, when I still used Facebook. When they made the changes to their interface, along with privacy concerns and workplace issues with social networking I left Facebook. Now it just languishes as an identity marker, if content gets on my Facebook page it’s wholly accidental. Twitter’s web page also underwent this columnar approach, as they reconfigured the entire interface out from underneath their users. For Twitter, I stopped using that because it was more noisy than useful, the people I wanted to engage with were just human billboards, and the interface changes were really the straw that broke the camel’s back.

So what is there to do? Complaints about the interface changes are really the only channel you have to express how much you dislike when a service does this to you – but you have no real power. Just complaining is one easily ignored tiny little voice in the darkness and doesn’t amount to anything at all. The only real power that any single user has is the power of choice. In the end, the only choice I have to make is, do I want to still use the system? It’s actually a matter of abandonment. I abandoned Facebook. I abandoned Twitter. Because they changed the interface and made it less useful to me, I am facing the idea of abandoning Google Plus. I don’t need these social network systems to give my life meaning. They need me, or rather, they need aggregate me’s, lots of people, to give what they do meaning. The less people use a socially networked system the less appealing that system is to everyone else. Facebook is only compelling because everyone uses it. There is no real value inherent in Facebook itself. This is a lesson that the classic business models these companies use can’t take into account – that their popularity defines their success. If they make a grossly unpopular change to the interface, then people will flee and their success will go tits up.

I don’t care to encourage other people to abandon these systems if they like them. Each of us has to make these kinds of decisions on a wholly personal level. I find it obnoxious that Google, and Facebook, and Twitter for that matter all force interface changes on users without giving the user any control whatsoever. It would be more elegant if there were a batch of controls we could select from and build our own interface. Put the bits and pieces where we want, opt out of things we don’t care for and make the interface work best for us, as the users. None of these sites have done that, they all behave as if they have global fiat to make changes willy-nilly. The end user who has to contend with these changes can’t do anything really except make that singular choice surrounding the issue of abandonment.

So where do I go now? It’s comic, but in many ways I am looking forward to going backwards. There is one system that I’ve used, mostly as a category but the people behind what I currently use I regard as being the platonic form of that category, and that is WordPress. Going back to blogging. What does the WordPress infrastructure have that attracts me? It’s got stable themes, the site looks very much like it always has. There are changes, but they aren’t as gross in scope as these other systems have perpetrated. I can share links on WordPress, I can write long posts, short status updates, and WordPress has a competent comment system already in place.

So I will give Google Plus until May 1st to do something better with their interface, to recognize the value in the stream and give us users the choice of what systems we want to see on our Google Plus page. Google should give us the ability to turn off the whitespace region, we should be able to turn off the chat talker region, so that we can maximize the stream region. If they fail to correct these glaring human interface deficits I will do to Google Plus what I did to Facebook. I will abandon Google Plus. I will keep the account running but I will no longer actively use it. Things that end up on Google Plus will end up being the same sort of things that end up washing up on Twitter, specifically links to content on my WordPress blog. Google’s loss will be WordPress’ gain. WordPress has always done right by me, and I respect them. I do not respect Twitter, nor do I respect Facebook. My respect for Google is quixotic at best. I used to believe in their “Do No Evil” company mantra, but that has been shed as Google has done some very evil acts, they aren’t what they once were and this sullying of their image makes the pending abandonment easy.

Will my abandonment hurt Google? No, of course not. I’m not so full of myself as to think that me leaving will change anything about the service, that Google will even notice my absence. However if I can inspire other people to give another look at WordPress, maybe see that progress forward can be achieved by regressing to earlier systems may be a worthy pursuit if what you get in the trade is interface stability. That this single raindrop encourages others to fall. The raindrop doesn’t believe it is responsible for the flood. I can only hope that I help the flood along. These massive changes that these social network sites perpetrate on their usership should be punished! We want it all, we want to use the service and we want to control it as well. We want the interface to be regular, logical, useful and static. When we want to make a change, we want to be the ones making it. We do not want to be victims of someones good intentions, Google! I would say this for Facebook as well, but that’s a lost cause.

So time is ticking away. If Google does not act, then the stream on that service is terminal. If that comes to pass, I will be migrating to my WordPress blog.

I hope to see some of you there.