“Describe your relationship with your phone. Is it your lifeline, a buzzing nuisance, or something in between?”
I’ve never understood why people exclaim that their mobile phone is some sort of yoke or control collar that was tied to them. You don’t have to attend to it, even if your company pays for the device. Then there are people who think of mobile phones as possible risks to their privacy. For those who are that paranoid I often get to laughing, “You really think that anything you are fretting about is a risk?” You can’t conduct business without leaving a huge paper trail behind you. Instead of fearing all of that, I say that people should revel in it, nay, wallow in it. What are you protecting?
For me my iPhone is an indispensable intellectual swiss army knife. I use it for many things, work, personal, pleasure, business, you name it. It’s my camera, the loom of my social network and the device where I play Letterpress. I am addicted to it, and I am perfectly fine with the notion of being addicted to a device. I’m addicted to alcohol so what the hell am I protecting? Some image of myself that never existed? What I can’t understand is why more people don’t see the value as I do.
My iPhone is still a phone, and that I suppose will always be true but the device has become much more than just a plain old telephone. Voice is full of noise, errors… problems. English demands so much and then the immediacy and interruptibility of vocal communications just add to the pile of unpleasantness. When you get a call it’s a moment transfixed and pinned to the ground. Someone is imposing their will upon yours, taking up your time, ignoring your flow and your tasks and imposing theirs on top as if the previous did not matter. This isn’t so much a problem with an iPhone as it is a gripe I’ve harbored for a very long time about the more general telephone technology that we all use. Telephones are a lot like walk-up service at work. Knocking on my door, ringing my phone, either of those demands that I entertain a very expensive intellectual interrupt so that I can put whatever it is that I’m working on into a wait-state so that I can switch mental contexts and engage in either a face to face conversation or a telephone conversation.
Just the presence of this technology alone is bothersome, but the language brings even more awkwardness. There is no chance to plan and consider what you are about to write, no opportunities, really, to proofread and revise before sending. The pressure of speech, body language, and freudian (jungian?) slips abound. English, and the culture that surrounds it like a cloud demands a proper greeting, a discussion with turns, and a proper closing. That’s how you are supposed to conduct yourself without seeming rude, insolent, or impertinent. All of this would be fine if it wasn’t for the fact that normal human beings are fleshy water-filled bags of error just waiting to pounce. Modern discourse doesn’t value listening so people tend to talk at each other instead of talking to each other. You can’t get a word in edgewise and because you value the other person you are talking to, you let them just trample on. This creates a self-reinforcing reward for future verbal tramplings. After a few conversations it’s not really pleasurable any longer, it’s a battle. Then there is the proper closings. You don’t want to seem cold or rude so you attempt to close the conversation with some sort of closure marker like “thank you” and sometimes these events don’t actually take and you end up sending multiple passes of closure invitations to the other side. You go from feeling bad about being curt and rude to feeling bad about appearing to be mentally defective.
I have said in the past, and I will say time and time again that text beats voice all the time. Especially for technologically-tied workers like myself. When I am at work, or engaged in any activity really, I often times find myself within a flow. It’s texting and iMessage and IM’ing and email where you can strike a new playing field. Text is planned and groomed, opening and closing control symbols are cliché and common as dirt, so they aren’t a problem, and the way these messages are propagated does not necessarily break flow. In many ways, these technologies are more polite forms of communication. “I need your attention, but it isn’t life-or-death and so, since I value your time, energy, and flow I will send a queue’able message that you may defer until you are ready to accept it.” and I have said time and time again that text communication is much more respectful and gentile than face to face communications or telephone communications.
What about family calls? Yes, this is a point at which all of my arguments fly right out the window. Nothing, not even flow is more important than your family, so for that there will always be a need for telephone technology in the world. I would argue that actually FaceTime technology, which is video-augmented telephone calls are superior to plain-old-telephone-calls because there is so much more there. You see the other person, something that usually takes airfare or a long car ride to accomplish. The level of information in a FaceTime conversation I would argue is far higher than in a basic telephone conversation – you can see body language, facial expressions, so much more than can be carried by voice alone.
At least for me, my family can FaceTime call me, or call me on the phone. Everyone else really should use some text infrastructure. The only part where any of this is flexible is who you consider family? Friends and family? I draw the line at coworkers and professional contacts. If you aren’t my friend outside of work, keep your phone calls – send me an email or a text.
