I have returned my poor dead fitbit back to best buy and used my 2-year warranty. They returned the unit, put up a $100 gift card then tore up the old 2-year contract because its one-use. Then I picked out a new FitBit One (new and nicer) and they applied the gift card and then all I had to do was pay for the pro-rated new 2-year protection plan. Total spent? $3.83. I’m good with that. Yay!