I just rolled SupportPress out to the rank and file at work. Or at least I thought I did. My day was going so well, so smoothly. I got my introduction email with graphics sent out (or so I thought) and I got all the invites shipped out as well. Everything was going just peachy – until I looked at the sent mail and noticed that when I sent the message by copying all the discrete addresses that only the first address took. So I didn’t send out any message at all!

To really get a grasp on how irritating this was, I couldn’t send a message to the LDAP alias that expands out to all the people I work with, the address is dar-staff@wmich.edu. The SMTP server at WMU was rejecting it out of hand. Turns out I figured out why – it was the screenshot graphics. That system they have rejects mail with pictures. So I had no choice but to copy down all the addresses from our Wiki and do it manually. Turns out when you copy that kind of information into Sparrow, it only looks at the first address and ignores everything else. It was my thinking that it would see the commas and figure out I was copying in 48 addresses. No, just one really long address.

When I noticed this, all I had was my iPhone and I was having lunch with Scott. I was cursing Webmail Plus and the LDAP directory for placing artificial limits on email and so I figured I could get the list of addresses and paste them into my iPhone and use the Mail app in my iPhone to do the heavy lifting. Turns out it suffered the same mental block, treating the addresses I pasted in as one giant address. So after lunch was over I was in my car trying to tap and copy one address at a time in. This is another bad idea because if you tap and don’t hold the iPhone thinks you want to email to just that one person and so dumps the draft you were working on and starts a new draft with an empty email. The forwarded bit with all the text and graphics? Lost. Three times lost. I was successful in the end, shipping my intro email out to all my coworkers despite all the technology surrounding me meant to make things easier.

Alls well that ends well, so we’re up online with SupportPress and I have to say that I am very happily surprised with what I see. Clients see a very simple version of the site and it’s compatible with every browser, every computer, including iPhone and iPad to boot! Now that I’ve let the genie out of the bottle it will be very interesting to see how it is received. There has been lots to say on that topic before, and in another post, a more private one, I’ll go further into the nitty gritty details.

So despite technological hurdles, I was able to get my automated help desk system off the ground and show it off to people. Monday is going to be a rip-roaring day, indeed!