Randi, I can only assume that your silence-in-reply on my previous email to you means that what you write in the quoted email here is actually a regularly scheduled script that runs when one of your employees closes out a service visit report that has an email attached to it.
Embarrassing.
Oh, and by not replying to my earlier email, I’m pretty much done wasting my time communicating with you. This will be the last communication from me to you.
Have a happy life.
On Sep 20, 2011, at 10:08 AM, Randi DeSantis wrote:
<Time Hwy Banner.jpg>
Thank you for your recent visit to our service department. It is our hope that we were able to service your vehicle to your complete satisfaction. We strive to provide you with the best customer service possible, and I hope that this was the case at your last visit. If for some reason this was not the case, I want to get involved to get that corrected. Please call or email me to let me know what I can do to assist! We never want to leave a customer unhappy with their experience here.
Thank you again for choosing Maple Hill Auto Group for your service needs. We look forward to assisting you again!
Best Regards,
Randi DeSantis
Customer Service Director
Maple Hill Auto Group
rdesantis
(269) 342-6600 X 541PS We encourage as much feedback as possible- and want the world to know how we are doing. If you would like to comment on your experience, please do so at any of these links!
[googlemaps http://maps.google.com/maps/place?hl=en&biw=1011&bih=572&um=1&ie=UTF-8&q=Maple+HIll+Auto+Group&fb=1&gl=us&hq=Maple+HIll+Auto+Group&hnear=0x88179d79493192b9:0xda7cf8d249573009,Kalamazoo,+MI&cid=3243551523669092039&output=embed&s=AARTsJp56EajYksz3JXgNCwT3LJnGsqqAQ]